Chat/Ticket Support Ad Response/Cover Letter

Chat/Ticket Support Ad Response/Cover Letter

Hi,

Thank you for applying to be a customer support agent at Strikinglycom.

Here is more information about us and our job.

About Strikinglycom: 

Strikingly allows users to create beautiful one-page websites in about 15 minutes! We focus on simplicity. Our websites are made of section building-blocks that are visually bold on the computer, and automatically optimized for the tablet or phone. Personal portfolios, business websites, start-up landing pages, and events are some of the most common use cases. The free plan has most features. On a paid plan, users can connect their own domain or buy one from us. 

LEARN MORE: httpwwwstrikinglycomhttpsupportstrikinglycom

About the job

The title of this job is “happiness officer.” At Strikingly, we respond with positive, friendly language. We are concise, ask relevant questions, and not overly formal. Example response, tips and more information on Strikinglycom at the bottom!

Following successful responses to tickets, you will have one interview. Following successful interview, you will start a paid 2-week trial period.

We have 3 tickets for you to respond to. Email us the response by replying all. Please respond using our knowledgebase as needed.  httpsupportstrikinglycom

Ticket #1: 

Be friendly. Give this user some online resources and/or explanations. *

From user: “Hey Strikingly team, I’ve just made a site and added a background image to it. It’s a beautiful landscape with a title and paragraph about my company. However, the text on my background image is not showing properly, particularly on mobile!! Why is this? Tell me more about bg images, and let me know what to do. David”

Ticket #2:

When we see casual and vague tickets like this, we use a friendly and casual tone, and make sure to ask relevant questions. You may not be able to help this user right away. Refer the user to online resources, or explain, as you see fit." *

From user: "How do I get mysitecom to connect!? What is this "domain" thing? It’s not working!" 

Ticket #3:

We get, and like getting, these positive messages in our support system! Be a friend in return. Keeps the conversation going by asking a question. *

From user: “That’s perfect. Also wanted to say how I am impressed how you guys have stepped up the customer service. Lots of competitors in your space, I believe the one with greatest customer service / response time will win out :-) Good luck with everything :-) I’m excited to build my next project with you guys. ” 

Let me know if you have any questions.

--

Bea Ryniel
Strikinglycom
Conquer the world with just one page
Follow our updates

I do not feel confident responding to these tickets with only some cursory reading of the Knowledge Base but here goes:

Ticket #1: 
Be friendly. Give this user some online resources and/or explanations. *
From user: “Hey Strikingly team, I’ve just made a site and added a background image to it. It’s a beautiful landscape with a title and paragraph about my company. However, the text on my background image is not showing properly, particularly on mobile!! Why is this? Tell me more about bg images, and let me know what to do. David”

David,
I am sure you made the perfect choice with that beautiful landscape as your background but the most common reason for a site seeming incompatible on mobile devices is because of masked forwarding. You can learn more about it at 
http://support.strikingly.com/knowledgebase/articles/239283-why-is-my-website-not-showing-up-correctly-on-mobi.
About images, the recommended a size for background images is 1600 pixels wide by 900 pixels tall so your background can look great on all devices. You can learn some other tricks on it at http://support.strikingly.com/knowledgebase/articles/175876-what-size-should-my-background-images-be-.
You can always get in touch with support if you have further issues. 
Thanks, 
Support Team

Ticket #2:
When we see casual and vague tickets like this, we use a friendly and casual tone, and make sure to ask relevant questions. You may not be able to help this user right away. Refer the user to online resources, or explain, as you see fit." *
From user: "How do I get mysite.com to connect!? What is this "domain" thing? It’s not working!" 

"I see nothing vague about the concern and here is my response."

Dear User,
There are a few things to consider and I am hoping  that by reading up on them you will soon get mysite.com to connect to a Strikingly site. First of all, connecting a domain is only available if you have a Limited or Pro account but you can learn about other considerations by going to http://support.strikingly.com/knowledgebase/articles/192451-how-do-i-connect-a-domain-name-to-a-strikingly-sit.
A domain or domain name is an identification string that defines a realm of administrative autonomy, authority, or control on the Internet. Domain names are formed by the rules and procedures of the Domain Name System (DNS). Any name registered in the DNS is a domain name. Read more about it on http://en.wikipedia.org/wiki/Domain_name.
If its is still not working please let us know we will try our best to find a solution.
Thanks, 
Support Team

Ticket #3:
We get, and like getting, these positive messages in our support system! Be a friend in return. Keeps the conversation going by asking a question. *
From user: “That’s perfect. Also wanted to say how I am impressed how you guys have stepped up the customer service. Lots of competitors in your space, I believe the one with greatest customer service / response time will win out :-) Good luck with everything :-) I’m excited to build my next project with you guys. 

"I feel no need to ask a question."

Dear User, 
The Support Team is always glad to be at your service. We are constantly improving on the things we do here at support, it's nice to receive some validation for for the hard work performed by the team and we appreciate it very much. If you need any help on your next project do let us know so we can fix it immediately. 
Best of luck,
Support Team

If you want to know more about me please refer to the links listed:
http://normansodeskblog.blogspot.com/
http://odesk-writing-samples.blogspot.com/
http://my-recipe-repository.blogspot.com/ 
http://prepper-pupil.blogspot.com/

I can start immediately.
Thanks, 
Norman

Response/Cover Letter for the Job Ad "Writer needed for Product Descriptions"

Response/Cover Letter for the Job Ad "Writer needed for Product Descriptions"

I can take your stock descriptions and make them unique so Google does not identify them as duplicate content. 

With some research I am certain I can write about firearms-related products. I can also apply what I learn from you to my prepping which is a plus for me.

What is your proudest accomplishment so far in your life?

There are many things I can be proud of in my life, like my family, wife, daughter or perhaps the work I do for various clients here on oDesk. Having said that, I prefer not to be "proud", I would rather think of it all as a consequence of my existence.

If you want to know more about me please refer to the links listed:

http://normansodeskblog.blogspot.com/

http://odesk-writing-samples.blogspot.com/

http://my-recipe-repository.blogspot.com/ 

http://prepper-pupil.blogspot.com/

I can start immediately.

500 words = 1 oDesk hour = $6.67 (inclusive of oDesk fee)

Thanks, 

Norman

Response/Cover Letter for the Ad "Seeking Native English Speaking Virtual Assistant for ADULT Internet Marketing Jobs"

Response/Cover Letter for the Ad "Seeking Native English Speaking Virtual Assistant for ADULT Internet Marketing Jobs"

I do not have any issues working with adult videos, adult websites, and contacting adult webmasters, in fact I rather enjoy it. 

I have experience writing adult video/product titles and descriptions and other forms of writing regarding adult content. You can take a look at some adult writing samples I made at http://ph-erotica.blogspot.com/. These should give you an idea of what I am capable of.

I can upload adult videos but there might be some concerns on your part regarding the speed of my internet. If 1 MBPS is enough, were good but in case this is not sufficient I can upgrade to 2 MBPS as long as you provide me enough work hours for me to justify the added cost of the upgrade.

The detailed descriptions and tags are easy enough to do. I am familiar with Wordpress so writing the reviews of trailers and uploading them to a Wordpress site is not going to be an issue. 

Contacting webmasters of adult sites about traffic exchanges is something I have done but I would appreciate some training on how you do things.

I have done auditing of websites by looking at PageRank, Alexa Rank, external links, search engine traffic, etc., I use SEOquake but like the traffic exchange you might do things differently so I would be thankful if you can show me how you do things your way. 

You can check my previous work experience on my oDesk profile on https://www.odesk.com/users/~~ba3ea8eee7821747 but it will not show any adult internet marketing experience and this is due to the compartmentalized jobs I have been involved in. 

Please check out some sample work at any of the following sites:

http://normansodeskblog.blogspot.com/

http://odesk-writing-samples.blogspot.com/

http://my-recipe-repository.blogspot.com/ 

http://prepper-pupil.blogspot.com/

I would like to state as well that I am NOT a native English speaker. 

Also please answer the following questions in your application:

Have you ever worked with Wordpress?

Yes.

http://normansodeskblog.wordpress.com/

http://www.indiepeace.com/blogitup/

http://www.eagleshack.com/survival/

Are you comfortable with adult content? 

Yes.

Are you comfortable enough to watch an adult video and write about it? 

Yes, I have done it before.

Do you have any prior experience in internet marketing? (SEO, social media, email marketing, link trades, etc.)

Blog commenting, forum profile creation and posting and email outreach for some link exchange.

I hope I have provided enough information for you to make an informed choice but I can add you on Skype and we can always talk about the job via chat.  

I can start immediately.

Thanks, 

Norman

Online Customer Service Job Response/Cover Letter

Online Customer Service Job Response/Cover Letter

Hi, I would love to work as a non-voice customer service representative for your online e-commerce site. Here is how I would address the listed tasks:

-Reading tickets and sorting them by topic and order importance

It would have been helpful to know what CRM system you were using but learning it should not be an issue. If you already have a classification or categorization system in place I would use it but I would consider unshipped products, VIP concerns, cancellations to be some paramount concerns that need to be resolved ASAP.

-Checking on basic issues related to the customers' order and responding with extreme kindness and discretion.

A delightful customer service experience can be helpful in promoting both customer satisfaction as well as prevent people from moving to the retention cue. A warm response to an issue and responding with some action to immediately solve the problem can be a one-two punch that customers would love.

-Researching the client and assessing if they are a VIP (we have a lot of clients that are top executives in the world's largest companies).

Customers are not created equal, some are valued more by the establishment and some are ordinary. That said, there is a sufficient amount of attention given to all customers which I will ensure and to that I will add a bit more for the VIPs. Tagging these VIPs may be something worth taking time to correctly identify in order to mitigate any embarrassing mishap, like an Oprah situation.

-Understanding basic troubleshooting options for our product.

It will take some time to understand the basic troubleshooting options for your product but a week or so should be sufficient. 

-Retention of clients who are interested in a refund, if possible.

Retention is always possible and a company that does not bother is missing out on a resource. I was involved in the retention campaign for a dial-up ISP company and I even handled escalation concerns. You can just imagine how we were fighting a losing battle with dial-up ISP but we managed to get an 83% retention rate on our best month and the worst performance was 59%. The advancement of technology was just something we could not stop and to add to that it was getting cheaper as the minutes went by. 

You are the perfect candidate if you 

1) you enjoy solving problems on behalf of others 

This I genuinely love to do.

2) You are obsessive about your spelling. 

I would not categorize myself to be obsessive but I do try to do error free work.

3) You enjoy and respect the fact that doing customer service is often intertwined with the customer's life (a wedding, a graduation, a family gift, etc... is often what our customers want our product for).

A customer is not a support ticket or just another voice on the line but a person and should be treated as such. 

I hope I have provided enough information for you to make an informed decision but you can always know more about me through the links listed below:

http://normansodeskblog.blogspot.com/

http://odesk-writing-samples.blogspot.com/

http://my-recipe-repository.blogspot.com/ 

http://prepper-pupil.blogspot.com/

I can start immediately.

Thanks, 

Norman

The spin syntax appears to be similar to the one Scrapebox uses.

The spin syntax appears to be similar to the one Scrapebox uses. 

{Cerebral vascular insufficiency is particularly common in the elderly. This can lead to impaired mental performance such as mood disturbance, short term memory loss and decreased alertness. This pill helps maintain blood flow to the brain and may enhance cognitive performance in healthy individuals|In the elderly, cerebral vascular insufficiency is particularly common. Mood disturbance, short term memory loss and decreased alertness are examples of impaired mental performance brought about by Cerebral vascular insufficiency. Help maintain blood flow to the brain with This pill and it may also enhance cognitive performance in healthy individuals |Cerebral vascular insufficiency is prevalent in the elderly. It has led to impaired mental performance such as mood disturbance, short term memory loss and decreased alertness. This pill will help maintain blood flow to the brain and it could enhance cognitive performance in healthy individuals}.

Rewrite Product Descriptions Twice (Long Term Work)

Hi,

I need someone to rewrite health product descriptions in a certain forman. This task is a little complicated. See example below.

***Sample from you required - see below***

Lower rates preferred (under $2). Manual timing per 1000 words.
This is a full time work opportunity.
___________________________________________________
Example:

Original:
I love eating eggs in the morning.
I always have more energy when I do so.

Rewrite:
{I love eating eggs in the morning|The best thing in the morning is to eat eggs|Eggs are my favorite thing to eat in the morning}.
{I always have more energy when I do so|I always feel better after eating eggs as I feel more energy|The reason I like eating eggs first thing in the morning is because they give me energy}.

Original

This pill is a potent herbal formula specifically designed to assist blood flow and general circulation to the extremities, particularly the brian, hands and feet.

Rewrite
{This pill is a potent herbal formula specifically designed to assist blood flow and general circulation to the extremities, particularly the brian, hands and feet.|

This pill, a herbal formual by pill maker, has been designed specifically to aid general circulation, particularly to the hands, feet and brain.|This pill aids circulation to the extremities, particularly the brain, hands and feet. It is a herbal formulation.} 

I will explain in depth how to write in this format. Essentially it means rewriting each sentence twice.

___________________________________________________

***MEDICAL LANGUAGE UNDERSTANDING PERFFERRED****

I have timed myself doing this and it takes 70m for 1000 words. You will need to agree to this time.

Note: medical/scientific terminology is not to be changed.

SAMPLE:
Please rewrite these sentences twice as part of your application.

Cerebral vascular insufficiency is particularly common in the elderly. This can lead to impaired mental performance such as mood disturbance, short term memory loss and decreased alertness.

This pill helps maintain blood flow to the brain and may enhance cognitive performance in healthy individuals.

Response/Cover Letter to Tweak web copy to create stronger calls to action

Tweak web copy to create stronger calls to action

You should have a strong marketing background and be able to create value propositions and persuasive content that speaks to the read not sales them and creates conversions based on trust. A business and or physiology background would you be useful. Someone that has learnt skills from copyhackers.com is the sort of person that can help.

Please provider and example of a landing page or an action based web site you have created copy for.

Response/Cover Letter

You say, "A business and or physiology background would you be useful." I do believe you meant "psychology", phisiology is something quite far removed from sales and does not make sense at all. Psychology makes more sense, in sales it has been used as a tool to direct a consumer to a desired end result and that is to buy. The site copyhackers.com must be something else, its mere mention indicates that you have been impressed by them and that a candidate that is under their tutelage is almost a sure thing for this job. I have bookmarked their site just in case, you were astounded by what they can do, so maybe I can learn a thing or two from them. You must have scrutinized them thoroughly to have mentioned their site on this ad. I would appreciate it if you can apply the same scrutiny and check out some sample work. If it passes your requirements maybe I can start tweaking that web copy. 

Please check out some sample work at any of the following sites:

http://normansodeskblog.blogspot.com/

http://odesk-writing-samples.blogspot.com/

http://my-recipe-repository.blogspot.com/ 

http://prepper-pupil.blogspot.com/

Thanks, 

Norman

Cover Letter for Virtual Assistant/Writer Wanted

I hope I can be the virtual assistant/writer who will assist you with some data input, research, short description writing, social media support, newsletter work and general administration tasks.
I am certainly honest and hard working and I am also able to communicate effectively in English. I am also motivated - providing for family drives me. I can be available on Skype at the work hours you require.
I am available for 10-15 hours per week.

"Questions for you:"
1. Please tell me about yourself and your background.  Where are you from? What is your education background? What are your interests?
I am a BPO professional and I have been going at it on my own here at oDesk for over 4 years. I am from Angeles City, Pampanga - a city in the main island of Luzon here in the Philippines. I am a college undergraduate who decided to start working instead of studying in a highly commercialized educational system. I have many interests, some of which are PC games, Naruto, documentaries, cooking and many more.
2. Please explain why I should hire you for this position over the other applicants?  There are many VAs to choose from so convince me that you are the right one for the job.
The only reason why you would hire me is if I can do the job required at a price you can afford or are willing to pay. I have the job requirements down but I have no clue if my hourly rate is acceptable. I would rather not convince you, instead you can make an informed decision based on the information that I have provided. Please look into these links for you to be better informed about me and what I can do or you can also check them out just to know more about me:
http://normansodeskblog.blogspot.com/
http://odesk-writing-samples.blogspot.com/
http://my-recipe-repository.blogspot.com/
http://prepper-pupil.blogspot.com/
3. What is your proposed rate of pay?
$6.67 per oDesk hour (including oDesk fee)
5. What hours are you available on skype?
I will make myself available on Skype on the working hours you dictate.
I apologize for the rather long cover letter but I needed to respond to every point and be as detail oriented as possible.
I can start immediately.
Thanks for your time,
Norman