Chat/Ticket Support Ad Response/Cover Letter

Chat/Ticket Support Ad Response/Cover Letter

Hi,

Thank you for applying to be a customer support agent at Strikinglycom.

Here is more information about us and our job.

About Strikinglycom: 

Strikingly allows users to create beautiful one-page websites in about 15 minutes! We focus on simplicity. Our websites are made of section building-blocks that are visually bold on the computer, and automatically optimized for the tablet or phone. Personal portfolios, business websites, start-up landing pages, and events are some of the most common use cases. The free plan has most features. On a paid plan, users can connect their own domain or buy one from us. 

LEARN MORE: httpwwwstrikinglycomhttpsupportstrikinglycom

About the job

The title of this job is “happiness officer.” At Strikingly, we respond with positive, friendly language. We are concise, ask relevant questions, and not overly formal. Example response, tips and more information on Strikinglycom at the bottom!

Following successful responses to tickets, you will have one interview. Following successful interview, you will start a paid 2-week trial period.

We have 3 tickets for you to respond to. Email us the response by replying all. Please respond using our knowledgebase as needed.  httpsupportstrikinglycom

Ticket #1: 

Be friendly. Give this user some online resources and/or explanations. *

From user: “Hey Strikingly team, I’ve just made a site and added a background image to it. It’s a beautiful landscape with a title and paragraph about my company. However, the text on my background image is not showing properly, particularly on mobile!! Why is this? Tell me more about bg images, and let me know what to do. David”

Ticket #2:

When we see casual and vague tickets like this, we use a friendly and casual tone, and make sure to ask relevant questions. You may not be able to help this user right away. Refer the user to online resources, or explain, as you see fit." *

From user: "How do I get mysitecom to connect!? What is this "domain" thing? It’s not working!" 

Ticket #3:

We get, and like getting, these positive messages in our support system! Be a friend in return. Keeps the conversation going by asking a question. *

From user: “That’s perfect. Also wanted to say how I am impressed how you guys have stepped up the customer service. Lots of competitors in your space, I believe the one with greatest customer service / response time will win out :-) Good luck with everything :-) I’m excited to build my next project with you guys. ” 

Let me know if you have any questions.

--

Bea Ryniel
Strikinglycom
Conquer the world with just one page
Follow our updates

I do not feel confident responding to these tickets with only some cursory reading of the Knowledge Base but here goes:

Ticket #1: 
Be friendly. Give this user some online resources and/or explanations. *
From user: “Hey Strikingly team, I’ve just made a site and added a background image to it. It’s a beautiful landscape with a title and paragraph about my company. However, the text on my background image is not showing properly, particularly on mobile!! Why is this? Tell me more about bg images, and let me know what to do. David”

David,
I am sure you made the perfect choice with that beautiful landscape as your background but the most common reason for a site seeming incompatible on mobile devices is because of masked forwarding. You can learn more about it at 
http://support.strikingly.com/knowledgebase/articles/239283-why-is-my-website-not-showing-up-correctly-on-mobi.
About images, the recommended a size for background images is 1600 pixels wide by 900 pixels tall so your background can look great on all devices. You can learn some other tricks on it at http://support.strikingly.com/knowledgebase/articles/175876-what-size-should-my-background-images-be-.
You can always get in touch with support if you have further issues. 
Thanks, 
Support Team

Ticket #2:
When we see casual and vague tickets like this, we use a friendly and casual tone, and make sure to ask relevant questions. You may not be able to help this user right away. Refer the user to online resources, or explain, as you see fit." *
From user: "How do I get mysite.com to connect!? What is this "domain" thing? It’s not working!" 

"I see nothing vague about the concern and here is my response."

Dear User,
There are a few things to consider and I am hoping  that by reading up on them you will soon get mysite.com to connect to a Strikingly site. First of all, connecting a domain is only available if you have a Limited or Pro account but you can learn about other considerations by going to http://support.strikingly.com/knowledgebase/articles/192451-how-do-i-connect-a-domain-name-to-a-strikingly-sit.
A domain or domain name is an identification string that defines a realm of administrative autonomy, authority, or control on the Internet. Domain names are formed by the rules and procedures of the Domain Name System (DNS). Any name registered in the DNS is a domain name. Read more about it on http://en.wikipedia.org/wiki/Domain_name.
If its is still not working please let us know we will try our best to find a solution.
Thanks, 
Support Team

Ticket #3:
We get, and like getting, these positive messages in our support system! Be a friend in return. Keeps the conversation going by asking a question. *
From user: “That’s perfect. Also wanted to say how I am impressed how you guys have stepped up the customer service. Lots of competitors in your space, I believe the one with greatest customer service / response time will win out :-) Good luck with everything :-) I’m excited to build my next project with you guys. 

"I feel no need to ask a question."

Dear User, 
The Support Team is always glad to be at your service. We are constantly improving on the things we do here at support, it's nice to receive some validation for for the hard work performed by the team and we appreciate it very much. If you need any help on your next project do let us know so we can fix it immediately. 
Best of luck,
Support Team

If you want to know more about me please refer to the links listed:
http://normansodeskblog.blogspot.com/
http://odesk-writing-samples.blogspot.com/
http://my-recipe-repository.blogspot.com/ 
http://prepper-pupil.blogspot.com/

I can start immediately.
Thanks, 
Norman